2-1-1 FAQ


What is 211?

211 is the free, confidential, and easy to remember number to call to locate hundreds of community services in Texas.

What are Community Services?

Community Services include things like:

  • Emergency Shelter
  • Temporary Financial Assistance with things such as rent, energy assistance
  • Elder Care
  • Senior Services
  • Food and clothing
  • Home Delivered Meals

When should I call 211?

Call when you need information, when you need help in a crisis.  Call when you need temporary financial help.  Or simply when you need answers. 

When can I call?

24 hours a day, 7 days a week.

Does 211 replace 911? or 311?

No. 211 is simply your gateway to community services.  You should still call 911 in a life-threatening emergency, or in case of fire.  Call 311 when you need information regarding the City of Dallas.

Who will answer the phone?

When you dial 211 from anywhere in Texas, a trained professional will answer, usually right in your hometown.  They will help you find the information you are seeking, help you deal with crisis and discover you options.

Do you have to give my name?

No. 211 can be completely anonymous if you desire.

What languages are available with 211?

Bilingual staff are waiting for your call.  Other interpreters are also available.

I want to volunteer, can I call 211?

Yes. Just call.  We can help you with donations too.